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Technical Support Contact Form


Please use this form to ask a technical question or report a problem or bug. When describing your problem, please be as specific as possible. A detailed description of the problem will help us solve it much faster. Also make sure that you give us the correct e-mail address; otherwise, we won't be able to reply.  A technical support representative will respond to your request as soon as possible.
Fields marked with * are required.


 

 

 

  1. Please provide the following contact information:

    *Your Name:  
    *Registered To:  
    School Name:
    *E-mail:  
  2. Please provide the following product information:

    *Product Name:  
    *Version Number:   (See *Help / About ...* menu option)
    *Operating System:  
    *Registered User?:   (Support is for registered users only!)
  3. Date of problem:

    -- mm/dd/yy

  4. Computer Model/Speed:

  5. RAM (Memory) in MB:

  6. *Describe the problem:

     

  7. Steps performed leading up to the problem:

  8. Error message displayed in title bar (if applicable):

     

  9. Complete error message displayed in dialog box (if applicable):

  10. Problem severity:

    1 - Critical - Program does not function
    2 - High - A certain program/feature does not function as intended, but program is useable
    3 - Low - Question/comment or other support issue

 

              


 

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