CSI Problem Submission


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Technical Support Contact Form

Please use this form to ask a technical question or report a problem or bug. When describing your problem, please be as specific as possible. A detailed description of the problem will help us solve it much faster. Also make sure that you give us the correct e-mail address; otherwise, we won't be able to reply. A technical support representative will respond to your request as soon as possible.

Fields marked with * are required.

Please provide the following contact information:

*Your Name:
*Registered To:
School Name:
*E-mail:

Please provide the following product information:

*Product Name:
*Version Number:	(See Help / About ... menu option)
*Operating System:
*Registered User?:	(Support is for registered users only!)

Date of problem:

-- mm/dd/yy
Computer Model/Speed:
RAM (Memory) in MB:
*Describe the problem:
Steps performed leading up to the problem:
Error message displayed in title bar (if applicable):
Complete error message displayed in dialog box (if applicable):
Problem severity:

1 - Critical - Program does not function
2 - High - A certain program/feature does not function as intended, but program is useable
3 - Low - Question/comment or other support issue